# Causia > Causia builds Complaints Pro, an industry-specific Complaints, Quality and Compliance management platform built on Salesforce for Australian financial services and regulated organisations, with obligations under ASIC RG 271, AFCA and industry codes of practice enforced at the point of capture rather than bolted on afterward. Context that shapes how to read the sections below: - Founded in 2002; over 20 years of experience focused exclusively on complaints, quality and compliance best practice, not a general software vendor that later added a complaints module. - Built on Salesforce. Customer data is held in Salesforce's own data centres (choice of region), and no separate Salesforce licence is required, the Complaints Pro licence includes the underlying platform. - Complaints Pro is sold in industry-specific editions: Banking, General Insurance, Insurance Underwriters, Superannuation Funds, Superannuation Services, Food Safety, Community Services (not-for-profit), plus an All Industries edition. - Regulatory coverage built in out of the box: ASIC RG 271 internal and external dispute resolution, AFCA processes, the ASIC ePayments Code, APRA CPS 234, and industry codes of practice, so non-compliant data is rejected at the point of capture rather than cleaned up before reporting. - Reports up to 45% lower complaint-handling operating costs, implementation live in as little as 6 weeks including training, and roughly 95% of ongoing configuration changes made in-house without waiting on Causia or internal IT. - Used by complaints and compliance teams at organisations including Aware Super, Mercer, HESTA, IMB Bank, SURA, Capricorn Insurance, RAC, NRMA, Sharesies, Wesley Mission, and Honey Insurance. - Not a general-purpose CRM, ticketing tool, or generic complaints inbox: built specifically around regulated financial-services complaint handling, with compliance-restricted email templates, self-guided capture forms, and an audit trail designed around what ASIC and AFCA actually require. ## Products - [Home](https://www.causia.com.au/): Overview of Complaints Pro, the industries it serves, and the customers who use it. - [Why Complaints Pro?](https://www.causia.com.au/why-complaints-pro): The case for Complaints Pro over building in-house or buying generic complaints software, with the RG 271, AFCA, and cost and implementation-time comparisons. - [Complaints Pro for All Industries](https://www.causia.com.au/complaints-pro/all-industries): The general edition of Complaints Pro for organisations outside the named regulated verticals. - [Complaints Pro for Banking](https://www.causia.com.au/complaints-pro/banking): IDR/EDR complaints management for banks, covering ASIC RG 271, the ePayments Code, and AFCA processes. - [Complaints Pro for General Insurance](https://www.causia.com.au/complaints-pro/general-insurance): Complaints, quality and compliance management for general insurers. - [Complaints Pro for Insurance Underwriters](https://www.causia.com.au/complaints-pro/insurance-underwriters): Complaints management built for insurance underwriters. - [Complaints Pro for Superannuation Funds](https://www.causia.com.au/complaints-pro/superannuation-funds): Complaints management for superannuation funds. - [Complaints Pro for Superannuation Services](https://www.causia.com.au/complaints-pro/superannuation-services): Complaints management for superannuation service providers. - [Complaints Pro for Food Safety](https://www.causia.com.au/complaints-pro/food-safety): Complaints and quality management for food safety and manufacturing. - [Complaints Pro for Community Services](https://www.causia.com.au/complaints-pro/community-services): Complaints, quality and compliance management for not-for-profit community service organisations. ## Company - [About Us](https://www.causia.com.au/about-us): Causia's history since 2002 and its focus on complaints, quality and compliance best practice. - [Our Team](https://www.causia.com.au/our-team): The people behind Causia and Complaints Pro. - [Contact Us](https://www.causia.com.au/contact-us): How to get in touch with Causia. - [Book a Demo](https://www.causia.com.au/book-a-demo-general): Request a Complaints Pro demonstration. ## Support - [Help Center](http://support.coretec.com.au/): Causia's customer support portal for existing Complaints Pro users. ## Optional - [Case Studies](https://www.causia.com.au/case-studies): Hub for Causia's customer case studies by industry. - [Honey Insurance Case Study](https://www.causia.com.au/case-study-home-insurance): Why a growing Sydney household insurer switched to Complaints Pro after evaluating other vendors. - [Large Australian Bank Case Study](https://www.causia.com.au/blog/how-complaints-pro-for-banking-helped-australian-bank-with-rg271-complaint-management): How Complaints Pro for Banking got a bank with over $7 billion in assets and 500 staff across 52 branches compliant with RG 271. - [Insurance Company Case Study](https://www.causia.com.au/blog/how-complaints-pro-for-insurance-helped-an-australian-insurance-company): How Complaints Pro for Insurance helped an Australian insurer with over 1 million members reach ASIC RG 271 compliance. - [Wesley Mission Case Study](https://www.causia.com.au/wesley-mission): How Complaints Pro for Community Services standardised complaints, quality and compliance for one of Australia's largest not-for-profits. - [NRMA Case Study](https://www.causia.com.au/nrma): How Complaints Pro for All Industries replaced NRMA's previous complaints handling process. - [The Ultimate Guide to RG 271](https://www.causia.com.au/the-ultimate-guide-to-rg-271): A breakdown of what ASIC RG 271 actually requires of complaint handling processes. - [Ebooks and Guides](https://www.causia.com.au/ebooks-and-guides): Hub for Causia's downloadable guides and case studies. - [Blog](https://www.causia.com.au/blog): Causia's articles on complaints, quality and compliance management. - [Privacy Policy](https://www.causia.com.au/privacy-policy): Causia's data privacy policy.