Complaints Management Software for Financial Services Industry

Fully Compliant Processes Built in (RG271)

100% Compliant To RG 271. Always.

Complaints Pro has the smarts of ASIC RG 271 built into it, right out of the box. So every action your team takes in Complaints Pro is guaranteed to be compliant - now and in future RG 271 updates.

You never need to worry about making a mistake, or being non-compliant. That goes for RG 271, as well as all the other regulations that govern your industry.

So... No worries when ASIC audit time comes around!

‘One Button’ ASIC Regulatory Report Extract

No need to spend costly amounts of time and resources to clean up your non-compliant data, each time you need an ASIC regulatory report.

In Complaints Pro, just hit the ‘Generate Report’ button.

The system automatically collates all of your information and organises it as per ASIC’s requirements. Phew!

Standard 1 Week Implementation

Become RG 271 compliant in just 1 week! Avoid the usual 6 - 12 month system implementation timeframe, and all the associated time, money, and resources.

Complaints Pro has pre-built screens which enforce compliance, data driven business rules, pre-populated master data, and pre-loaded ASIC data dictionary, out of the box.

Now you can focus your attention, and your budget, on core revenue-generating areas of your business instead.

AI Powered Reporting & Analytics

Pre-built RG 271 analytics templates & the RG 271 health checker, guarantee that on July 1, your ASIC report is 100% compliant.

Plus, boost business growth and success with data driven AI suggestions.

Looking for an RG 271 Compliant System?

If a system can't do this, than it isn't a RG 271 Compliant Complaints Management System.

Requirement	Complaints Pro
1-Week Implementation	✅
1-Button ASIC IDR Regulatory Report Generator	✅
RG 271 Compliance out-of-the box	✅
RG 271 Non-compliance protection	✅
RG 271 Compliance Health Checker	✅
AI Powered Reporting & Analytics	✅
6-Click Frontline Forms	✅
Self-Guided & Intuitive Processes	✅
Full Training in 15 Minutes	✅
Multi-Channel Complaint Capture	✅
Streamlined Communication Management	✅

"I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best."

National Manager Complaint Solutions - Aware Super