Complaints Pro: RG 271 Compliance Simplified

Stay 100% RG 271 compliant with accurate, audit-ready complaints data—bid farewell to manual-process chaos and risks of hefty fines.

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Trusted by leading financial services providers

Feedback from financial services providers who made the switch

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I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best.
 
National Manager Complaint Solutions
Aware Super
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We highly recommend Complaints Pro for Superannuation Services to manage superannuation-related dissatisfaction and complaints.
 
CRM Product Owner
Michael Holmes
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"Complaints Pro for Banking got us ASIC RG 271 compliant fast, the whole bank love's how easy it is and Causia's support is incredible"
 
Team Manager
Top Australian Bank
"Complaints Pro for Insurance got us ASIC RG 271 compliant fast and Causia's support is amazing"
 
Manager
Large Australian Insurance Company

Speak to an RG 271 Expert

In a quick call, we’ll review your RG 271 approach, compare it to industry peers, and show how Complaints Pro can streamline your processes.

Still managing RG 271 complaints in Excel? Reports taking TOO LONG?

Still using Excel or low-level systems to manage complaints? Let’s face it, generating ASIC reports manually is time-consuming, leaving you vulnerable to RG 271 fines.

Complaints Pro replaces outdated processes with an intuitive, automated platform that guarantees 100% compliance to RG 271 regulations. Say goodbye to manual tracking, reporting delays, and data risks:

  • Ditch the spreadsheets: Streamline every stage of processing complaints.
  • Simplify RG 271 reporting: Generate an ASIC-ready CSV file with one button.
  • Harness real insights: Build real-time reports and dashboards with easy drag-and-drop tools.

Built on Salesforce and backed by 20 years of industry expertise, Complaints Pro is the trusted choice for many Australian financial services companies.

CASE STUDY: NRMA

Complaints Pro was implemented in 6 weeks, and then rolled out to 186 users responsible for Complaints Management, and a further 300 call centre agents for capturing Complaints and Feedback.

NRMA CASE STUDY

CASE STUDY: Wesley Mission

Complaints Pro was implemented within 2 months, and rolled out to 50 users across all program areas. Plus, a further 500 Wesley Mission staff users for capturing Complaints and Feedback.

WESLEY CASE STUDY

The only RG 271 compliance experts in Australia

The only complaints system built for RG 271 compliance—fast to implement, cost-effective, and powered by Salesforce. Stay compliant, the smart way.

100% RG 271 compliant (2)

Guaranteed RG 271 compliance. Always.

Complaints Pro blocks non-compliant data and reduces errors. Plus, automatic updates ensure you remain audit-ready.

RG 271 compliance.
one click reports

One-Button RG 271 Report Generation

It keeps every entry RG 271 compliant from the start. You can create an ASIC-ready report with one button—no cleanup, no stress.

Full implementation in just 1 week

Complaints Pro can be live in as little as one week with minimal disruption—fast, cost-effective, and 100% RG 271 compliant from day one.

1 Week implementation
Effortless to use

Effortless to use, powerful in results

Complaints Pro is easy to use—new users get started in under 15 minutes. It integrates with your email and CRM, automates complaints processing, and delivers real-time insights.

The #1 complaints management software for Australian financial services

Experts in RG 271 compliance

The most cost-effective solution

Fast, cost-effective, and easy to customise

Hosted in Australia and Powered by Salesforce

Need a walkthrough of how leading financial services providers stay RG 271 compliant with Complaints Pro?

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Frequently Asked Questions

Can’t our IT team just build this in-house?

You could—but expect a costly, 12+ month project with ongoing updates for every RG 271 change. And when reporting time comes, can you guarantee full compliance with all 197+ ASIC regulations? Complaints Pro is ready now, fully compliant, and automatically updated—so you don’t have to worry.

How do I know Complaints Pro is the right choice for financial services?

Complaints Pro is trusted by Australia’s leading financial services providers, including Aware Super, Mercer, and IMB Bank. Designed specifically for managing financial services complaints, it ensures compliance, efficiency, and proven results.

Does Causia really understand RG 271 compliance?

Absolutely. With 20+ years of experience in complaints, quality, and compliance, Causia are the industry’s leading RG 271 experts. Complaints Pro is the only system with RG 271 compliance built in, out of the box—so you don’t have to worry about staying up to date with regulations.

Is my data secure with Complaints Pro?

Yes. Complaints Pro is powered by Salesforce, the world’s leading application provider. Your data is stored in highly secure Salesforce data centres worldwide, ensuring the highest level of security and compliance.

We already have a system, so why switch to Complaints Pro?

If you rely on spreadsheets, emails, or outdated systems, you're likely dealing with inefficiencies, errors, and compliance risks. Complaints Pro centralises everything into a single source of truth, automating tracking, reporting, and compliance so nothing slips through the cracks.

How does Complaints Pro handle data and reporting?

Complaints scattered across Excel, emails, and phone calls make compliance a nightmare. Complaints Pro integrates with your CRM, email, and other systems to centralise complaints, ensuring accuracy, consistency, and seamless regulatory reporting.

Will Complaints Pro work as we scale?

Yes. Complaints Pro is built to manage high volumes of complaints across multiple AFSLs, mergers, and growing teams. It ensures consistent reporting, compliance, and process improvements, no matter how complex your structure becomes.

Will my team actually use Complaints Pro?

Yes. Complaints Pro is intuitive, self-guided, and requires minimal training. Staff can log complaints effortlessly, ensuring higher reporting rates and better compliance—without the hassle.

Isn’t implementing a new system too time-consuming?

Not with Complaints Pro. While traditional systems take 6-12 months to implement, Complaints Pro can be fully implemented in as little as one week. It’s fast, cost-effective, and designed for financial services teams that need compliance without disrupting operations.

Let’s look at the numbers

20
years

Experience in complaints management best-practice

Experience in complaints management best-practice

1
week

Software implementation time

#1
software

for Complaints Management in Financial Services

Speak to an RG 271 Expert

In a quick call, we’ll review your RG 271 approach, compare it to industry peers, and show how Complaints Pro can streamline your processes.