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Industry Specific Complaints, Quality and Compliance Software

  • Inspired by 'Best Practice'
  • Powered by Salesforce
  • Hosted in Australia
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Financial Services RG 271  Compliance Software

  • Get RG 271 Compliant in 1 Week
  • '6-Click' Frontline Forms
  • '1-Button' ASIC Regulatory Report Generator
  • Powered by Salesforce
  • Hosted in Australia
Book a Demo
Aware Super-Apr-22-2023-01-50-47-6027-AM
IMB Bank-Apr-22-2023-01-51-12-2188-AM
Mercer-Apr-22-2023-01-51-49-1263-AM
Capricorn Insurance Services-Jul-04-2023-12-58-51-1981-AM
Sura-Jul-04-2023-12-59-08-7271-AM
RAC Insurance-Jul-04-2023-12-59-19-5374-AM
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Financial Services Specific Software

We provide Financial Services Specific Complaints, Quality, and Compliance management software to the following 5 industries

OLD WAY
Your Current Complaints Management System
Disorganised, Error-Prone, Time Consuming, Costly & NOT COMPLIANT
  • Long & Complex Frontline Forms
  • Lots of Time & Money to Clean up report for ASIC
  • Lots of Time & Money Required to Train New Staff
  • Non-Compliant Processes
  • Expensive to Update when RG 271 Changes Come up
  • No Way to Gather Important Insights
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NEW WAY
Complaints Pro for Financial Services
The perfect blend of RG 271 Compliance and Streamlined Complaints Management
  • 1 Week Implementation
  • Ongoing Compliance to All RG 271 Updates
  • '6-Click' Frontline Forms
  • '1-Button' ASIC Regulatory Report Extract
  • AI Powered Reporting & Analytics
  • AI Predictions & Suggestions
  • CRM Intergration Compatibility
  • Capture Customer & Third Party Complaints
  • IDR Email Templates
  • Drag & Drop Customisation for Reports & Dashboards
  • Fully Trained in 15 Minutes
  • Single Source of Truth
  • RG 271 Rules Built into Every Process

About Causia®

Since ASIC RG 271's release in October of 2021, our team at Causia have dedicated themselves to creating the most self-guided, inuitive, and simple RG 271 Compliant Complaints Management system in Australia. With 20+ years of experience, in Complaints, Quality, and Compliance management, our goal is to take all RG 271 Compliance and Complaints Management concerns off your hands.  

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Don't take our word for it

"I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best."

National Manager Complaint Solutions - Aware Super

"We highly recommend Complaints Pro for Superannuation Services to manage superannuation-related dissatisfaction and complaints."

Michael Holmes - CRM Product Owner, Mercer