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Is your hack-it-together spreadsheet complaints process holding you back?
Replace it with Complaints Pro®

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Old Way
Spreadsheet Hell
Your current excuse for a Complaints Process
  • No centralised workflow
  • Spreadsheets managing spreadsheets
  • No birds eye view
  • Difficult reporting structure
  • Processes not standardised
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New Way
Complaints Pro®
Where you finally get your complaints process together
  • Every one on the same page
  • Never spreadsheet again
  • Industry Specific out of the Box Solution
  • Organisation wide detailed reporting
  • Best practice complaints processes built in
  • Compliant out of the box

Never Spreadsheet again!

Complaints Pro® is a cloud-based customer issue / quality assurance software that helps you handle every issue in a timely and efficient manner.

It aggregates your customer’s insights, empowering you to improve your products and processes.

Turn customer complaints into an opportunity to improve your business with our complaint management software.

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It’s Mission Control for your
Complaints Management!

  • Respond quickly to every customer’s problem
  • Unleash your organisation’s continous improvement
  • Help you stay compliant to new requirements
  • Find and fix root causes quickly
  • Uncover insights from the issues to implement successful quality assurance systems
  • Be ready in as little as 6 weeks from project kickoff

Complaints Pro® gives you complete control
and visibility of Complaints, Incidents and Risks
in a Single Integrated Solution.

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Easy to Use

It takes less than 15 minutes for anyone to get around Complaints Pro®.

With its intuitive and user-friendly interface, you can forget about long hours spent trying understand how to things work and focus more on getting things done.

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Easy to Customise

95% of all changes you ever need to make to a complaint and quality system can now be performed by YOU.

No more waiting for your IT department or the external vendor.

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Organisation Wide Reports, Charts & Dashboards

Get real business intelligence out of your complaints data without wasting time in Excel

With Complaints Pro® you get all the data updates straight to your inbox and you can stay up to date with the figures and numbers.

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Integrated Communications Every Step of the Way

Keep all communications in the same place from the first touchpoint to resolution

Complaints Pro® starts filing and organizing communications from the very first touchpoint. All other communications that follow, either with the client or among the team, also get filed and organized appropriately.

Manage the entire Complaints Cycle

Our proven software helps you manage the entire complaints cycle from listening to your clients, to recording your customer quality assurance database, and continuous improvement.

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Complaints Pro® takes you beyond the usual record-resolve-respond-report cycle and offers you tools for quality assurance and continuous improvement.

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Easy to Use It takes less than 15 minutes for anyone to get around Complaints Pro®.

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Easy to Customise 95% of all changes you ever need to make can now be performed by YOU.

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Control the Process Keep an eye on what’s pending, what’s next, and who’s doing that.

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Collaboration Collaborate with your team for faster & better issue resolution.

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Reports, Charts & Dashboards Get real business intelligence out of your complaints data without wasting time in Excel.

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Service Level Agreement Automation Improve your SLA Key Performance Indicators and increase your productivity at the same time.

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Integrated Communications Keep all communications in the same place from the first touchpoint to resolution including emails sent/received, phone calls logged and SMS.

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Quality Assurance Alarms Identify root causes of complaints, reducing costs, improving customer satisfaction.

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CAPA Plans Create and implement plans aiming to correcting the issue and making sure it doesn’t happen again.

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Survey (NPS, CSAT) Easily create and send surveys, then analyse the responses to uncover customer insights.

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Flexible Platform Complaints Pro® is built completely into the cloud, so there is no software for you to install or handware servers required to purchase.

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Australian Data Center All data resides in the Australian data center and never leaves Australia.

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Root Cause Analysis Use Fishbone/Ishikawa diagrams and 5WHY analysis for built-in root cause analysis.

Don't take our word for it

“I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best.”
Glen Cooper
National Manager Complaint Solutions - First State Super

Common Questions

How long does it take to implement a complaints management system? Usually 2 months but it does depend on factors like data migration and integration.

We already have Salesforce and we want to install Complaints Pro® in it, do we need a Salesforce license for every Complaints Pro® user? No, Complaints Pro® licenses include the Salesforce platform. Complaints Pro® users only need a Complaints Pro® license.

What software needs to be installed on my computer? Nothing. Complaints Pro® is 100 % web based and all you need is a web browser and internet access.

Is Complaints Pro® compatible with other software I own? Complaints Pro® is fully integrated with Microsoft Excel, Microsoft Outlook and Lotus Notes.

Where is the data stored? The data is stored in either Australia, USA, Japan or UK; it's your choice.

Can I install Complaints Pro® into my company’s Salesforce system? Yes. Complaints Pro® is 100% Force.com native and available on the Salesforce.com Appexchange. Complaints Pro® can be installed into your existing Salesforce system in minutes.

How fast and responsive is Complaints Pro™? Very fast and responsive. Many of our customers are high volume inbound call centres where speed and responsiveness is critical.

Will I have support for any questions I have? Complaints Pro’s® team of experts are always ready to ensure that your questions are answered and and everything is running smoothly.

Complaints Pro® is

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Powered by Salesforce
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Inspired by Best Practices
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Compliant Out of the Box

Start Managing Complaints Better Today

Industry specific Complaints, Quality and Compliance Software powered by Salesforce.

Book a Demo