Don't Expose Your Organisation To Risk
- No centralised workflow
- Spreadsheets managing spreadsheets
- No birds eye view
- Difficult reporting structure
- Processes not standardised
- Every one on the same page
- Never spreadsheet again
- Industry Specific out of the Box Solution
- Organisation wide detailed reporting
- Best practice complaints processes built in
- Compliant out of the box
Easy to Use It takes less than 15 minutes for anyone to get around Complaints Pro™.
Easy to Customise 95% of all changes you ever need to make can now be performed by YOU.
Control the Process Keep an eye on what’s pending, what’s next, and who’s doing that.
Collaboration Collaborate with your team for faster & better issue resolution.
Reports, Charts & Dashboards Get real business intelligence out of your complaints data without wasting time in Excel.
Service Level Agreement Automation Improve your SLA Key Performance Indicators and increase your productivity at the same time.
Integrated Communications Keep all communications in the same place from the first touchpoint to resolution including emails sent/received, phone calls logged and SMS.
Quality Assurance Alarms Identify root causes of complaints, reducing costs, improving customer satisfaction.
CAPA Plans Create and implement plans aiming to correcting the issue and making sure it doesn’t happen again.
Survey (NPS, CSAT) Easily create and send surveys, then analyse the responses to uncover customer insights.
Flexible Platform Complaints Pro™ is built completely into the cloud, so there is no software for you to install or handware servers required to purchase.
Australian Data Center All data resides in the Australian data center and never leaves Australia.
Root Cause Analysis Use Fishbone/Ishikawa diagrams and 5WHY analysis for built-in root cause analysis.
Start Managing Complaints Better Today
