About this Case Study
NRMA had several systems capturing Complaints and Feedback associated to different groups and divisions.
They could not report company-wide on what their members were saying, what their members liked about their services and what areas needed improvement. On top of this reporting restriction, they could not easily see how they were tracking from a Service Level Agreement perspective.
In this Case Study we’ll explain how NRMA was able to fix their complaints handling issues by turning to Complaints Pro® as a more efficient and technology-savvy complaints handling system.