Why choose Complaints Pro?
Complaints Pro is developed by the only team completely specialised in complaints, quality and compliance for financial services. From your very first conversation with our experts, you’ll notice we understand your industry regulations, as well as the daily reality of running Complaints Management.
Complaints Pro: the smarter way to meet
your regulatory obligations
When it comes to complaints, quality and compliance, we have designed Complaints Pro from the ground up as experts in regulated Complaints Management for Financial Services. We get you. Your obligations under RG 271, AFCA and your industry’s code of practice are enforced at the point of capture, which keeps your data in order and cuts the risk of human error.
Complaints Pro is secure, cost-effective and quick to stand up. You can be live in weeks. The system is highly customisable to your unique business processes.
(Oh, and, you’ll also save up to 60% on your Complaints Management budget!)
Experts in Financial Services Complaints Management. (Not just a “software vendor”).
Complaints Pro is built based on deep experience of complaints, quality and compliance for financial services. So we understand both the regulations and the work better than anyone. As a result, we're able to spend time understanding your processes while bringing expertise from similar customers.
Other providers sell software that was never fit for purpose. That leaves you repeating the same complexity and inefficiencies as you have now.
Your regulatory obligations handled.
Complaints Pro handles your obligations under RG 271, AFCA and your industry's code of practice - built in, out of the box. Other software providers need to build bespoke features to handle your industry regulations. Then they will then need to continually keep those features up to date with every regulation update.
Save up to 60% on your Complaints Management costs.
Choosing Complaints Pro can save you up to 60% on your Complaints Management costs every year. Firstly, you'll save plenty in licencing costs compared to other software vendors.
But you will also make significant savings in work-hours required to run effective Complaints Management.
Go live in weeks, not 6 to 12 months.
Complaints Pro can be live in weeks - even with heavy tailoring. There is none of the cost and disruption of a drawn-out implementation project.
Make 95% of your own changes, in-house.
Complaints Pro is easy to customise. 95% of the changes you need can be made in-house. You are not waiting on IT or an external vendor every time your processes change.
There are plenty more reasons our customers tell us they chose Complaints Pro.
Our RG 271 report generator actually works
ASIC requires your complaints data in a very specific format, and Complaints Pro enforces that at the point of capture, so non-compliant data never gets in. When reporting time comes you generate the report at the push of a button, with none of the weeks of cleanup other systems force on you.
Send compliant emails from inside the system
Your emails are your communication trail, and under RG 271 their timing and content are regulated too. Complaints Pro sends and receives them from within your complaints system, so nothing lives in a disconnected inbox and your audit trail stays intact.
Restricted Editing keeps every email compliant
ASIC requires certain information in the emails you send customers, and our Restricted Editing feature locks that information into your templates. Your team cannot accidentally leave out what the regulator requires, so every message goes out compliant.
Building it in-house just rebuilds the problem
Your IT team can write software. But they are not experts in RG 271, AFCA, code of practice or complaints management, so they recreate the same pain points and then have to maintain them through every regulation change. Complaints Pro has advanced, regulation-enforcing processes baked in and is ready to go in weeks, not a twelve-month build.
Capture forms your frontline will actually use
In other systems the capture form is so long that frontline staff avoid it, and when it is not filled in properly you are left in breach. Complaints Pro uses simple, self-guided forms with the right logic built in, so the data is captured correctly and stays compliant.
One connected system, not a patchwork of tools
Other tools cannot send emails or talk to your other systems, so your team ends up double-handling everything across Outlook, spreadsheets and separate apps. Complaints Pro brings capture, communication, workflow and reporting into one connected system, so nothing slips through the cracks.
Australia’s financial services leaders trust us
For over 20 years, we have helped complaints and compliance teams meet their obligations with confidence.
What our customers say about Complaints Pro
I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best.
We highly recommend Complaints Pro for Superannuation Services to manage superannuation-related dissatisfaction and complaints.
Complaints Pro for Banking got us ASIC RG 271 compliant fast, the whole bank loves how easy it is and Causia's support is incredible.
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