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End-to-end control, compliance and efficiency for your Complaints Management process

Complaints Management systems - or simple spreadsheets - are often inefficient, error prone, and not compliant to industry regulations.

Causia’s Complaints Pro is Australia’s first industry-specific Complaints, Quality and Compliance platform. Designed with Complaints Managers and Compliance best-practices in mind... Complaints Pro guarantees end-to-end control, compliance, and efficiency in your Complaints Management process.

Respond faster than ever to customer problems. And, with compliance to your industry's regulations built in out-of-the-box, you'll handle every complaint in the most compliant way possible.

No other software comes close.

Complaints Pro is the only industry-specific Complaints Management platform available. The functionality is based on deep experience in the Complaints Management process for YOUR industry.

Powered by Salesforce, Complaints Pro integrates seamlessly with your CRM and registry systems
Very cost-effective to implement and run. You’ll save you up to 60% on your Complaints Management software budget annually
Can be implemented in as little as 1 month from project kickoff
Easy to customise. 95% of all changes can be made without the need for IT departments or external vendors.

Reduce your Complaints Management software budget by 60%.

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ASIC’s Internal Dispute Resolution (IDR) data reporting deadline is February 29, 2024

If your financial services firm holds an AFSL in Australia, ASIC requires you to provide them a report of all complaints data from the period between July 1

ASIC RG 271: Understanding the industry-wide challenges in Financial Services

Learn how Complaints Pro for Insurance helped an Australian insurance company with over 1 million members get compliant to ASIC RG 271

The "Complaints Management Evolutionary Scale"

After working with so many Complaints Management departments from some of Australia's largest companies over 20 years now, we're able to categorise a company's approach to Complaints Management into 5 levels.

Feature	Other systems
Single source of truth for managing your Complaints	✖	✔
Guarantees compliant with YOUR industry regulations		✔
Industry-Specific Complaints Management processes support		✔
Intuitive, efficient and easy to use		✔
Customise to your business processes easily	✖	✔
Single source of truth for managing your Complaints	✖	✔
Insightful Reporting and analytics	✖	✔
Salesforce, CRM and registry systems integration	✖	✔
Choice of data storage regions		✔

I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best.

National Manager Complaint Solutions

Aware Super

We highly recommend Complaints Pro for Superannuation Services to manage superannuation-related dissatisfaction and complaints.

CRM Product Owner

Michael Holmes

NRMA

Discover how Complaints Pro for All Industry provided a clean, simple, and futureproof solution to NRMA's complaints handling chaos.

Read Case Study

How Complaints Pro for Banking helped a large Australian bank get RG 271 compliant

Learn how Complaints Pro for Banking helped a well-known Australian bank -with over $7 billion in assets, and some 500 staff across 52 branches - get compliant to RG 271.

Read Case Study